Job Summary:

• Helpdesk Management: Receiving all the complaints from E- Stream maintenance help desk software, mails, and direct phone calls from any stake holders of AlMeera and register the calls in the system as per guidance provided.
• Update supervisors on the emergency calls, interact till resolution and update all stake holders.
• Run the system for report, assign, add calls and send daily/weekly/monthly reports as per approved formats to supervisors/line manager.
• Preparation of periodical monthly reports / yearly compilation of calls and various other reports as sought by the stake holders.
• Take feedback on service level and compile report of the level of services.
• Coordination of vehicle: Update details of vehicle, coordination with admin for repairs and
• Over time/ attendance documentation: Collected details of overtime,
• Deputation for Maintenance Admin/DC/ FM coordinator during their leave period.

Qualifications:

• Bachelor's Degree in Arts / Science from a recognized accredited University or 3 years Diploma in Engineering from a recognized polytechnic college.
• A Minimum Five (05) years of professional experience in customer service and call management.
• A proven, successful track record of consistent achievement in call management, Exposure to CAFM software, ERP - SAP/ Oracle, Preparation of reports and knowledge of basic MEP services.
• Working knowledge in the GCC countries is a must

Skills:

• General knowledge of computer programs relevant to the departmental requirements including Microsoft Office (Word, Excel, Power Point Presentation, etc.).
• Excellent reading, writing, speaking and presentation skills in English Language.
• Proficiency in Arabic language would be a definite asset.
• Qatar Driving license is a must.