Position Overview:

E-commerce Manager plays a crucial role in driving the online sales growth and success of our grocery e-commerce business. This position is responsible for developing and executing e­ commerce strategies, managing the online store operations, and leading a team of e­ commerce specialists. The E-commerce Manager will collaborate with cross-functional teams, including the operations team, to optimize the website's performance, analyze sales data, and enhance the overall customer experience. The ideal candidate will have a strong background in e-commerce, management, strategic planning, team leadership, and effective communication with various departments.

Key Responsibilities:

• Develop and implement e-commerce strategies to achieve revenue targets and business goals.
• Manage the day-to-day operations of the online s tore, including product listings, pricing, and promotions.
• Lead a team of e-commerce specialists to ensure efficient operations and exceptional customer service.
• Collaborate closely with the operations team to communicate any changes, manage inventory levels, and coordinate logistics.
• Analyze sales data, website metrics, and market trends to identify growth support unities and optimize performance.
• Collaborate with marketing, IT, and other teams to implement new features and enhancements on the website.
• Monitor key performance indicators (KPls) related to online traffic, conversion rates, and customer satisfaction.

Key Interactions:

Internal

Operations (Stores), Finance, Commercial Team, Internal Audit, Marketing & Administration

External

Local Platform Vendors, Suppliers, Government Sector (Promotional Perspective)

Qualification, Certifications & Experience:

• Bachelor's degree in business, marketing, e-commerce, or related field.
• Minimum of 5 years of experience in e-commerce management or related roles.
• Strong understanding of e-commerce platforms, technologies, and analytics tools.
• Excellent leadership, communication, and project management skills.
• Strategic thinker with a results-driven mindset and a passion for e-commerce innovation.
• Ability to collaborate effectively with cross-functional teams, including the operations team, to ensure seamless coordination and implementation of changes.

Required Skills:

E-commerce Expertise:

• Comprehensive understanding of e-commerce platforms, technologies, and best practices.
• Proficiency in utilizing analytics tools to analyse sales data, website metrics, and customer behaviour.
• Experience in developing and implementing successful e-commerce strategies to drive online sales growth.

Strategic Planning:

• Ability to develop long-term and short-term e-commerce strategies aligned with business goals.
• Strong analytical skills to identify growth opportunities, optimize performance, and drive revenue targets.

Team Leadership:

• Excellent leadership skills to motivate, mentor, and guide a team of  e-commerce specialists .
• Effective communication and interpersonal skills to collaborate with cross-functional teams and ensure operational efficiency

Operations Management:

• Experience in managing online store operations, including product listings, pricing, and promotions.
• Ability to collaborate closely with the operations team to communicate changes, manage inventory levels, and coordinate logistics.