E-Commerce Manager
Department: Procurement / Commercial | Employment Type: Full Time Contract |
REF ID: #218 |
Position Overview:
E-commerce Manager plays a crucial role in driving the online sales growth and success of our grocery e-commerce business. This position is responsible for developing and executing e commerce strategies, managing the online store operations, and leading a team of e commerce specialists. The E-commerce Manager will collaborate with cross-functional teams, including the operations team, to optimize the website's performance, analyze sales data, and enhance the overall customer experience. The ideal candidate will have a strong background in e-commerce, management, strategic planning, team leadership, and effective communication with various departments.
Key Responsibilities:
- Develop and implement e-commerce strategies to achieve revenue targets and business goals.
- Manage the day-to-day operations of the online s tore, including product listings, pricing, and promotions.
- Lead a team of e-commerce specialists to ensure efficient operations and exceptional customer service.
- Collaborate closely with the operations team to communicate any changes, manage inventory levels, and coordinate logistics.
- Analyze sales data, website metrics, and market trends to identify growth support unities and optimize performance.
- Collaborate with marketing, IT, and other teams to implement new features and enhancements on the website.
- Monitor key performance indicators (KPls) related to online traffic, conversion rates, and customer satisfaction.
Key Interactions:
Internal
Operations (Stores), Finance, Commercial Team, Internal Audit, Marketing & Administration
External
Local Platform Vendors, Suppliers, Government Sector (Promotional Perspective)
Qualification, Certifications & Experience:
- Bachelor's degree in business, marketing, e-commerce, or related field.
- Minimum of 5 years of experience in e-commerce management or related roles.
- Strong understanding of e-commerce platforms, technologies, and analytics tools.
- Excellent leadership, communication, and project management skills.
- Strategic thinker with a results-driven mindset and a passion for e-commerce innovation.
- Ability to collaborate effectively with cross-functional teams, including the operations team, to ensure seamless coordination and implementation of changes.
Required Skills:
E-commerce Expertise:
- Comprehensive understanding of e-commerce platforms, technologies, and best practices.
- Proficiency in utilizing analytics tools to analyse sales data, website metrics, and customer behaviour.
- Experience in developing and implementing successful e-commerce strategies to drive online sales growth.
Strategic Planning:
- Ability to develop long-term and short-term e-commerce strategies aligned with business goals.
- Strong analytical skills to identify growth opportunities, optimize performance, and drive revenue targets.
Team Leadership:
- Excellent leadership skills to motivate, mentor, and guide a team of e-commerce specialists .
- Effective communication and interpersonal skills to collaborate with cross-functional teams and ensure operational efficiency
Operations Management:
- Experience in managing online store operations, including product listings, pricing, and promotions.
- Ability to collaborate closely with the operations team to communicate changes, manage inventory levels, and coordinate logistics.